Privacy Policy

Our Privacy Policy

This Privacy Policy outlines the way in which Acorn Technical Associates uses and discloses personal data that is provided to us. We collect information about individuals who may benefit from our services, either on approach or as an engaged client.

We recognise that your privacy is very important, so it is equally as important to us that you are confident with the way we handle your personal information.

This Privacy Policy may change from time to time in-line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates will be clarified by way of a change log, if appropriate.

Personal Data
Personal data includes any data that relates to an individual who can be identified from that data. This may include an individual’s name, address, telephone numbers and/or email address, bank details, other financial or contact information. This may come from potential or contracted clients.

Commercial Data
Commercial data includes any data that relates to an organisation that can be identified from collected data. This may include an organisation’s name, company number, address, telephone numbers and/or email address, bank details, other financial or contact information. For the purpose of this Privacy Policy, data that is appropriate to a company or organisation is treated and managed in an equivalent way to Personal Data. If further clarification is required, including legal process such as NDAs, then please contact us or speak to your own legal counsel.

How we collect data
Acorn Technical Associates receives and stores information supplied to us in writing, via email, via the telephone, in person or online when enquiring, or registering / engaging with us as a client. We may also receive personal information from third parties, for example, local government officials or project-specific associates.

Purpose of using data
Acorn Technical Associates principally collects personal information to provide you with the services, products or information you have requested. Where we use your information, it may be because you have consented to us doing so. Some examples can be found below:

You have given your consent to use the information for a specified purpose (including the provision of quotes, or to deliver a contracted service).
For internal administration, analyses, impact measurement and service review.
We have a legal obligation to use your information, for example to approach local government or legal associates.

Disclosure of Information
Your data is treated as strictly confidential and is only disclosed to parties who have a need to access it, to fulfil the objectives of the service that we are providing. Acorn Technical Associates may disclose personal data to other employees including our technical partners. We do not permit these parties to use such information for any other purposes than to perform the service instructed by us. We may also need to disclose your information if required to do so by law. For example, to local government officials such as planning or compliance officers.

Marketing Follow Up
If you approach Acorn Technical Associates with an enquiry around the services we provide, we may keep your information to contact you as a potential client for up to one year afterwards. Please note we will never pass on your information to a third-party outside of Acorn Technical Associates. If you would like to withdraw this consent, please contact us.

Consent
By providing us with your personal data you consent to the collection and use of any information you provide in accordance with the above purposes. Where we offer you services either directly or through a third-party supplier, we will ask you for permission to use and/or share your information before we proceed. You can withdraw your consent at any time. Please contact us if you want to do so.

How long we keep your personal information
When the data is no longer needed – as decided by legal process around the services that we have provided - it will be destroyed or permanently rendered anonymous. This varies from case to case, based around the various services that we offer. However, as a general rule, we will hold your information for a period of up to seven years from the end of your relationship with us in accordance with this policy.

Storage and security of personal data
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Individuals have the right to request access to and rectification or deletion of their personal data or restrict processing at any point from when personal data is provided to us.

Acorn Technical Associates comply with all legal obligations including GDPR when we hold your data. If you have any reason why we should amend, delete or restrict use of your data, please contact us to discuss your concern. Please contact us If you have any questions or comments, or if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data